Privacy and cookie policy
This privacy policy explains when and why we collect personal information; how we use it, keep it secure and in what circumstances we may share it with other organisations.
Introduction
Wigan and Leigh Carers Centre is registered as a data controller with the Information Commissioner for the United Kingdom. We are committed to protecting your privacy and security. Whenever you provide personal information, we will treat that information in accordance with this policy, current UK GDPR legislation and Internet best practice.
This policy explains why and how we process your data, and explains the rights you have around your data, including the right to access it, and to object to the way it is processed. Please see the section on ‘Your rights as a data subject’ for more information. The word ‘process’ covers most things that can be done with personal data, including collection, storage, use and destruction of that data.
You can use most of the features of our website without disclosing any personal information. A few optional features of this site, such as newsletter registration forms, registering as a carer etc ask you to provide further personal information (eg. name and address, e-mail address).
We will analyse information provided by you in order to determine which communications are most effective, and help us to reduce our administration cost and increase the funds available to support carers. If we wish to use your personal information for an additional purpose, we will always ask you to agree at the point of collection.
If you have already supplied us with personal information, you can change your instructions at any time by contacting us.
Who we are
Wigan and Leigh Carers Centre (WLCC) is a local independent charity and Company Limited by Guarantee. We provide a range of practical and emotional support services to unpaid carers of all ages across the geographical areas of Wigan and Leigh. Our main funders are; Wigan Council. We work closely with NHS Clinical Commissioning groups. We have agreements to:
• Identify carers through development work
• Deliver a wide range of information, advice and support services
• Carry out statutory carers assessments
We are a charity and our contact details are:
| Registered Charity Number: | 1138908 |
| Address: | Wigan and Leigh Carers Centre, 3-5 Frederick Street, Hindley, Wigan, WN2 3BD |
| Email: | info@wlcccarers.com |
| Telephone number: | 01942 697885 |
Why do we collect information about you?
When you contact us/we contact you for information, advice or support relating to your caring role you are engaging with us in an agreement for the provision of those agreed services (known as a ‘contract’ for lawful processing). Failure to provide us with the necessary personal information may result in us being unable to provide you with the service or could result in a delay in this provision. We collect information about you when you register with us, request a Carers Assessment (whether direct or via a 3rd Party) or engage with carers support services including any on-line resources available from our website.
A Carers Assessment will be undertaken on behalf of Wigan Council and all information relating to this assessment will be securely stored directly on their systems. You will be notified of this separately prior to any work being undertaken.
Details of how Wigan Council protect your information is available from their own website, see link below:
https://www.wigan.gov.uk/Council/DataProtection-FOI-Stats/Privacy-notices/Index.aspx
Personal Information
Personal information is any information that can be used to identify you. If you request services from us, make a donation, receive our newsletter, or are involved in any of our fundraising then we may process the personal information that you have provided in order to keep records or to continue providing our service to you.
Examples of Personal information are: your name, email address, postal address, telephone or mobile number and date of birth, financial details, UK Tax payer information (for Gift Aid) and records of responses to campaigns, and other information we gather as part of our relationship with you.
It can also include ‘special categories’ of data, which is information about a person’s race or ethnic origin, religious, political or other beliefs, physical or mental health, genetic or biometric data, sex life or sexual orientation. The collection and use of these types of data is subject to strict controls. Similarly, information about criminal convictions and offences is also limited in the way it can be processed. The purpose for collecting this information is for monitoring purposes to help us ensure that our services are fully accessible and to inform the further development of these. It will not restrict your access to a service if you choose not to provide this detail.
We are committed to protecting your personal data, whether it is ‘special categories’ or not, and we only process data if we need to for a specific purpose, as explained below.
We collect your personal data mostly through our contact with you, and the data is usually provided by you, but in some instances we may receive data about you from other people/organisations. This is a list of your personal data that we may receive from other people or organisations.
| Data | Source |
|---|---|
| Personal Details (Name, D.O.B, Address, contact details) Family, lifestyle and social circumstances. | Wigan Council, Professionals referring Carers (i.e. GPs, Nurses, Psychiatrists, Community Link Workers, Schools) |
All employees and volunteers who have access to your personal data are obliged to respect the confidentiality of this information and are provided with training to ensure this occurs.
How do we use your information?
- To process personal information which is necessary in supporting our Carers, this includes medical information such as disabilities or allergies. This information will be used to structure service provision and to ensure that the support that we provide as well as the safety of our Carers is always our priority.
- To provide you with information (such as events, support, fundraising or campaigning activities), services or products you’ve requested or which we feel may interest you.
- For the purposes of customer analysis and, where you have consented to us doing so, direct marketing. We may process your information to help us with our activities and to provide you with the most relevant information.
We may share your details with trusted service providers in order to fulfil the above services. Where this service is done on behalf of Wigan and Leigh Carers Centre this is done under contract and relevant security measures are taken. Information sharing will only be done where the Law permits, it will be done in compliance with the Law and the Information Commissioner’s statutory guidance on data-sharing.
How long we keep your data?
At Wigan and Leigh Carers Centre we have various legal retention periods that we must follow. If you wish to know the retention period for any information we hold on you please email us at info@wlcccarers.com or call the Centre on 01942 697885.
Some retention periods are based on legal requirements while others take into account practical needs to keep the data.
Once the applicable retention period expires, unless we are legally required to keep the data longer, or there are important and justifiable reasons why we should keep it, we will securely delete the data.
If you feel there is a problem with the way that Wigan and Leigh Carers Centre handles your data, you have the right to complain to the Information Commissioners Office (ICO).
How do I control / change the data you send me?
If at any point you would like to opt out of receiving communications, including marketing, from us or would like to change the channel of communication for example email or post that we use to contact you, please contact Wigan and Leigh Carers Centre on 01942 705959 or at Wigan and Leigh Carers Centre, 3-5 Frederick Street, Hindley, Wigan, WN2 3BD.
Users aged under 16
If you are aged under 16, please ensure you obtain your parent/guardian’s consent before sending any personal information to this website or Wigan and Leigh Carers Centre.
We do have events and activities for under 16s, for our young carers, prior to taking part in these please ensure you speak to your parent or guardian. Parent/Guardian consent is required for all those under 16.
Parents, carers and guardians
We encourage you to be aware of the activities in which your children are participating in both offline and online, particularly with regard to social media and third party websites. If your children voluntarily disclose information, this may encourage unsolicited messages. We suggest that you discourage your child from providing any information without your consent.
Access to your own information/data
You can contact us anytime by letter, telephone or email to change or update your details. You can obtain a copy of your record this is known as ‘subject access request’. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
If you have any problems or queries about your data, please contact Wigan and Leigh Carers Centre on 01942 705959 or at Wigan and Leigh Carers Centre, 3-5 Frederick Street, Hindley, Wigan, WN2 3BD.
Email Newsletter
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior verbal/written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you. If you would like a copy of the information held on you please visit the section above ‘Access to your own information / data’.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
Use of Wigan and Leigh Carers Centre Website
Anyone is entitled to use the website for their own purposes and the information contained therein, provided:
• It is used for information purposes only, for reproduction for personal use only and not for reproduction on any other website or for commercial gain without permission.
• Any links created to the website are notified to and approved by Wigan and Leigh Carers Centre before they are created.
• No part of the website is copied, stored in a retrieval system, or transmitted in any form or by any means to any third party without the permission of Wigan and Leigh Carers Centre.
• The names and logos of Wigan and Leigh Carers Centre and all related product and service names, designs marks and slogans are the trade names, service marks or trademarks of Wigan and Leigh Carers Centre and may not be used without the prior consent of Wigan and Leigh Carers Centre.
Disclaimer
Wigan and Leigh Carers Centre makes every effort to ensure that the information contained within the pages of this website is accurate and up to date but gives no warranty regarding its accuracy or completeness.
Consequently, Wigan and Leigh Carers Centre accepts no liability for any losses or damages (whether direct, indirect, special, consequential or otherwise) arising out of errors or omissions contained in this website.
No liability can be accepted in respect of losses or damages arising out of changes made to the content of this site by unauthorised third parties.
Our website – Cookies
‘Cookies’ are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
For further information visit www.aboutcookies.org or www.allaboutcookies.org
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as expected.
Links to third party websites
The Wigan and Leigh Carers Centre website contains hyperlinks to many other websites. This information is supplied in good faith, in case it is of interest, or use, to Carers/Professionals website users. Wigan and Leigh Carers Centre is not responsible for the content or functionality of any of these external websites – but please let us know if a link is not working (use the ‘Contact us‘ link which can be found at the bottom of every page). Visitors to the Wigan and Leigh Carers Centre website should be aware of the following:
If an external website requests personal information from you (eg in connection with an order for goods or services), this information is supplied to, stored and used by the company concerned – it is not covered by the Wigan and Leigh Carers Centre Data Protection / Policy Notice. It is good practice to read the privacy policy of any website at which you are considering registering any personal information.
In purchasing goods or services from any of the companies to which the Wigan and Leigh Carers Centre site links, you are forming a contract with the company(s) concerned (agreeing to their terms and conditions), not Wigan and Leigh Carers Centre.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media / Emails
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/tinyurl).
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
Your rights under Data Protection
Your rights under Data Protection legislation are as follows: The right to:
- be informed. Met by access to this Privacy Policy.
- access your own data and confirmation of how it is processed
- rectification of any of your personal data if it is inaccurate or incomplete.
- You can withdraw consent for us to hold your sensitive data at any time, but most personal data is held under the service contract and in order to have this information removed you must agree to disengage completely from the service. Once information has been deleted it cannot be recovered.
- restrict processing. When you request that processing is restricted it will be excluded until such time it has been confirmed that the data has been corrected or that it is being processed in the way that complies with the legal purpose.
- data portability. You have the right to your personal data in a format that is machine readable.
- object. You have the right to object to how we process your information.
If you believe that any of your personal details need to be corrected, updated or you no longer wish to access the services provided by Wigan and Leigh Carers Centre, contact on 01942 705959 or at Wigan and Leigh Carers Centre, 3-5 Frederick Street, Hindley, Wigan, WN2 3BD and we can immediately update our system.
Notification of change in Privacy Policy
Wigan and Leigh Carers Centre reserves the right to amend this Privacy Policy at any time. Notice of any change will be posted on our website and will be deemed effective on publication. Your continued use of our website and services after changes are posted constitutes your acceptance of these Terms and Conditions.