About us


Our history

Wigan and Leigh Carers Centre is an is an established, successful and well-respected independent registered charity (1138908) supporting unpaid carers who look after people living in Wigan borough.

We were established in 2010 and are a Network Partner of Carers Trust.

We make support and services available for all of Wigan’s unpaid adult carers, young carers, professionals and employers who work with carers.

Local community relationships are extremely important to us and mean we can offer carers the best accessible services, wherever they live in the borough and surrounding areas.  We work in partnership with local statutory agencies and other voluntary organisations to deliver our services to the highest level.

In November 2020 Wigan and Leigh Carers Centre merged with Wigan and Leigh Young Carers to become a recognised centre of excellence, providing ‘one voice for carers’.

Our mission, our vison

Carers are at the heart of everything we do.  We care deeply about making it our mission to make a positive difference to the lives of both young and adult carers in Wigan borough.

Our primary aim will always be a commitment to the needs of carers, respecting their wishes and choices about how they want to receive care and support.  We will always look at the individual and what’s important to them in their life.

Our vision is to empower carers with a range of support and life opportunities.  All carers should feel enabled to fulfil their caring role as effectively and happily as possible.  We never lose sight of what’s important to carers such as activities, hobbies and their personal choices, and we actively seek to gather these views.  These details are a valuable guide and will ensure we provide the best possible support to enrich carer’s lives.

We believe that carers themselves are the most powerful force to shape the delivery of our services.  In everything we do, we are led by carers, ensuring they have choice, control, and a voice as experts in care.

Wigan and Leigh Carers Centre represents carers and raises awareness of caring, working with local communities, organisations and service providers to build a carer-friendly Wigan.

Who is a carer?

Three in five of us will be a carer at some point in our lives. There are an estimated 36,000 people in Wigan who are recognised as a carer. Anyone can become a carer; carers come from all walks of life, all cultures and can be any age. A carer is anyone providing help to a friend, neighbour or relative who could not manage without them because of illness, frailty, addiction or disability.

A young carer is a child or young person carrying out significant caring tasks and assuming a level of responsibility for another person which would normally be taken by an adult.

People often don’t recognise themselves as ‘carers’, they just think of themselves as helping out and often perform their role out of love or friendship.

Carers do not receive a salary. Sometimes the term ‘carer’ can get mixed up for those who work for care agencies and care homes.

For some, being a carer will be a relatively short part of their lives but for others their caring role may last for many decades: in all cases, we are here to support carers.

How we can help

We know caring can be a very demanding and often isolating role, so we are here to make life a little easier by tailoring the help, support and advice to each person’s unique situation.  We will work with you, alongside other support services, to find the support that’s right for you and the person you care for.

We provide our services around Wigan borough including community venues and recreational areas, as well as from our Carers Centre hub at 3–5 Frederick Street, Hindley.  All of our services are free of charge (or subsidised) and confidential.

If you wish to register with us, your name will be added to our database of carers which means that you will receive regular mailings about events and activities.  To register, please click here.

What we offer

  • Drop-in information, advice and support at the Carers Centre in Hindley (Monday to Friday, 9.00 am – 4.30 pm). Information and advice via email or over the telephone.
  • Out of hours emergency line for carer’s support.
  • One-to-one support – ‘signposting’ with emotional and practical advice from our trained, local triage team.
  • Carer’s Assessments (on behalf of Wigan Council) for carers who look after an adult who lives in Wigan.
  • Emergency Carers’ Cards to give carers peace of mind.
  • Welfare benefits advice and form filling (DLA, PIP etc).
  • Befriending (letters, emails, phone calls).
  • Carer’s respite services and events – coffee mornings, mindfulness walks, workshops, self-care, self-development, training, social and peer support groups.
  • Counselling (CBT or person-centred)
  • Carer’s bereavement support
  • Monthly newsletter and regular social media updates with the latest carer news and events.
  • Useful publications for carers and professionals.
  • Regular specialist advice surgeries on mental health, benefits, legal and employment topics.
  • Health and wellbeing events to help you look after yourself, including reiki, singing and dance.
  • Free workshops on practical and self-development topics.
  • Special events for carers, including Carers Week and Young Carers Action Day.

A voice for carers

Caring can be extremely complicated to navigate and it is our hope that we can make the journey just a little bit easier.  If you are a carer, you are not alone and we are here for you.

All carers should be recognised, valued and supported, and we place carers at the heart of our services and all we do.  Ensuring our organisation is carer-led helps us develop services that strive to improve the quality of life for Wigan’s carers (aged five and above).

Compliments and complaints

We care about the experience you have with us.  Your feedback helps us continually improve our services.

By providing feedback on your experience of interacting with our services and staff, you are helping us understand where we are doing well and where we may need to focus our attention.  Give us your feedback.

We value feedback on any aspect of our work.  If you would like to compliment a member of staff, the work we do or the services we provide, please tell us.

If you are unhappy with our service, you can make a complaint.  We have tried to make our complaint process as simple as possible, but if you need any help, please let us know.

Our commitment to you

  • We will deal with your complaint politely and in confidence.
  • It will be looked into thoroughly, fairly and as quickly as possible.
  • We will keep you up to date with what we are doing.
  • We will apologise if we have made a mistake.
  • We will tell you what we are going to do to put things right.

How to complain

In the first instance, you should discuss the matter with the individual concerned.  In many cases this will resolve the matter quickly.

If you do not wish to talk to the individual concerned, or if the initial discussion has not solved the problem, ask to speak to the Chief Officer to discuss your concern and attempt to resolve your complaint.

Formal resolution

If you are unable to resolve your complaint informally, please put your complaint in writing to:

Angela Allison
Chief Officer
Wigan and Leigh Carers Centre
3-5 Frederick Street
Hindley
Wigan
WN2 3BD

When writing your complaint, please provide full details of what your complaint is about, including any dates, times and names, and copies of any documents that you would like us to consider.  Please let us know how you would prefer to be contacted, and your complaint will be acknowledged within five working days.

Once we have received this information, we will write to you within 14 days to tell you of any action we propose to take in response to your complaint, or our reason for not taking any further action.